It might be a sign of my WASP upbringing, or just low-level background neurosis and anxiety, but I can't help casting an ever critical and impatient eye over everything we do here at the headquarters of Catchlight,Inc.,( a global enterprise dedicated to residential painting hegemony). 

A lesson learned from Max Carey, www.maxcarey.com, about faulting the design of a business, not the individuals working in the business, has been tremendously helpful in leveraging every oversight and mistake into a qualitative improvement to our operations.

On that note, while attending a Sunday afternoon Harlem Globetrotters show at the Fleet Center recently, I spent my time pondering two things; first how terrifying it would be to be the poor schmuck pulled from the stands for some on-court embarrassment at the hands of a gigantic athlete, the second marveling that the wait to buy refreshments exceeded 25 minutes.

The takeaways are obvious; don't sit court side if you wish to avoid being a component of an interactive Globetrotters show, and bring your own food and drink. 

But there's an obstacle to the second, as the yellow-blazered Fleet Center operatives conduct veritable pat downs to prevent such a heinous offense.  I appreciate the Corporate fat cats who run the Gahden want to maximize their profit by selling $5 dollar hot dogs to a captive market.  But the exercise shouldn't be as inconvenient as it currently is.  Heck, a couple of Starbucks in the Center would go over well, too.  Seems like a remarkable opportunity to improve the customer experience while bumping the bottom line in the right direction.