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With every Olympics comes a new reckoning with the concept of margin for error. Particularly during the individual competitions, athletes often approach their starting gate with the knowledge that anything short of a flawless performance will keep them from the medal stand. Nowhere is the diminishing margin for error more apparently and dramatically drawn than within the figure skating events. Failure to perfectly execute a jump to its degree of difficulty--say, a last minute double subbing for a triple--can mean the difference between silver and gold.
While our house painters don't measure success on a painting project in time spent saluting the American flag, they are nonetheless beset by the pressure to perform. But where the Russian judges measure in nine point nines, we adhere to a simpler yardstick: did we do what we said we would do, and did we do it with happiness and kindness?
We believe that nothing dooms a project to failure more quickly than the perception that one must serve several masters of divergent purpose. The foreman wants it done this way, the estimator has a different idea, the painter beside you gets ticked off when you don't do something just like he does--who can succeed in their aim when that aim has been displaced and diffused?
To that end, as Elvis Costello sang back in the day, our aim is true; our estimates and change orders are clearly written, arrived at in consultation with our customers such that the standard of work and level of expectation are properly set. In that regard, our painters are free to do what they do best: hitting those marks while providing superior customer service. The results speak for themselves.
Tags: Painting, Customer Service, House Painters, Painting Project, Painting Standards
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