Tipping our hat to Fred Reichenfelder of Bain and Company, his book The Ultimate Question suggests we conclude our customer experience surveys with the question 'would you refer us to friends and associates?".  This creates a Net Promoter Score(NPS) that gauges our success in creating Boston's best customer-centric painting company.

The ultimate reward of course is customer retention - repeat business with a loyal and trusting clientele who will recommend our service to others.

It's the content and comments on the surveys that give our people the most mileage however.  Hours spent prepping yields a carefully applied finish and the oohs and aahs we strive for.

To wit, "the quality of the work - excellent!  Dawn does beautiful work and communicates well."

Our thanks to Dawn Labenski, artist and craftswoman, for dedication to her work and our customers, and to our client Marie, for her trust in our service.  We look forward to working with you again, Marie.